LandAirSea has made its name in the market for their reliable GPS trackers. Due to their compact design, good pricing and a host of useful features LandAirSea has gained a substantial user base over the past years. LandAirSea 54 is one of their bestselling real time GPS trackers. Having covered a host of guides on LandAirSea 54 in the past I have come across some common troubleshooting issues experienced by users of LandAirSea 54. This guide answers questions about LandAirSea 54 troubleshooting issues, problems and frequently asked questions.
LandAirSea 54 Troubleshooting Issues and Problems
LandAirSea 54 is not updating or reporting its location.
The most probable cause of your LandAirSea 54 not updating or reporting its location is due to poor GPS or cellular signal. I would advise doing a soft reset or turning off and on again to try to re-establish the device’s connections. Make sure you are at a location where there is unobstructed view of the sky for good GPS signal.
LandAirSea 54 GPS tracker is not charging
the first step should be check the charging cable for any cuts or damages. If you have a spare LandAirSea 54 USB charging cable, try charging the device with it. If the tracker is still not taking charge it could be possible be a case of bad or worn out battery or charging port. Do not attempt to open the device. I recommend contacting the LandAirSea 54 support to get help on this issue.
3 green lights are flashing continuously. What does it mean?
This is an indicator of LandAirSea 54 startup sequence. It means the GPS unit is trying to establish connection with the GPS satellites and cellular network. Check out my other post for a more detailed account on LandAirSea 54 lights.
Why do I have gaps in my location tracking history?
If the LandAirSea 54 GPS tracker is installed on a vehicle, make sure it is located at a position where it can easily send and receive cellular and GPS signals. That is, there are no hard metal parts directly around it which may obstruct its communication. The best places to place the GPS tracker on a vehicle are under the dashboard, inside front or rear bumpers or on top of the vehicle. Another reason for irregular tracking data could be due to bad GPS signal. If the tracker is being employed at a location without clear line of sight to the sky, it could have trouble connecting to GPS. Finally, make sure the tracker’s battery if sufficiently charge so that it can record and report without any interruptions.
Why am I not receiving any alert notifications on my phone or email?
LandAirSea 54 uses Silvercloud app to interact with the GPS tracker, access settings and send alert notifications. At the time of activating your GPS unit you are asked to enter your personal info such as phone number and email. Make sure these details are assigned. Also click the notify via mobile app to get alerts directly via Silvercloud app.
How to deactivate LandAirSea 54 or change subscription plan?
On the Silvercloud app go to settings > manage devices. Here you can deactivate, change or renew subscription plans for your LandAirSea devices
Battery status not updated in account after full charge
LandAirSea 54 GPS tracker needs some time to connect to the server and update its battery status. Give it a few minutes to update its battery status along with other info in your account.
Hope this LandAirSea 54 troubleshooting guide helped you solve your issue. If you have any questions feel free to share it in the comments below.
How do I buy another charger?
Why is tracker54 not right on the time of tracking history.
I cannot get three green lights only two green lights and a flashing red light
It appears your LandAirSea 54 is unable to connect to the cellular or GPS signal. As a result it is stuck in startup sequence and you are not getting 3 solid green lights. Try using the tracker at some different location where good cellular and GPS signal is available. If it still doesn’t work please contact LAS support.
How come the history report on app is saying no history found for all dates after it worked early today.
Was the device factory reset recently? If not it could be a temporary issue with the LandAirSea server.